Terms and Conditions for Assessments

Booking a Diagnostic assessment:

• The BDA will act as liaison between the assessor and the client for the purposes of booking the assessment.
• The BDA reserves the right to change the assessor allocated if the assessor should become unavailable for any other reason.
• In order to book the assessment your personal information and the information contained within the booking pack will be passed onto the assessor in order for them to carry out the assessment.

Privacy Policy:

• The BDA is committed to protecting the privacy of individuals. Accordingly, all personal data collected will be subject to our Privacy Policy.
• Following the assessment and the compilation of the final assessment report all client questionnaires, all raw data test sheets and all other personal data will be permanently deleted/destroyed.
• If no response regarding scheduling the assessment is received all details will be permanently deleted after 5 days due to the personal information which the booking details contain.
• Your final assessment report will be held by the BDA for 7 years [within your customer record file]. During this time you will be able to ask for an electronic copy of the report please note there will be an administration charge for this. We would therefore strongly recommend that you keep a copy of your report securely. After this time the BDA will not be able to supply you with a copy of your report.
• Should you require a copy of your assessment report or your report to be permanently deleted please notify us at: assessments@bdadyslexia.org.uk

Payment details:

• Payment details must be received before a booking can be processed. 

Cancellation and reschedule terms:

The BDA reserve the right to charge a cancellation/reschedule fee equivalent to 100% cost of the assessment for assessments that are cancelled within 3 working days of the agreed assessment date or non-attendance of the agreed date. This fee also applies where the individual being assessed is not able to access the assessment for the following reasons:

• Late arrival to the assessment meaning the assessor does not have enough time to carry out the assessment
• Inadequate connectivity or IT difficulties for an online assessment or lack of appropriate equipment
• Being in a space that is not deemed appropriate i.e. a busy shared space or a bedroom
• The individual is unable to access the assessment at all for reasons such as challenging behaviour, anxiety, communications impediment
• The individual has had a recent assessment, which prevents the current assessment from going ahead and has not outlined this on their booking pack

Any tests papers sent by the assessor must be returned. This includes if the assessment does not go ahead for any reason.

Cancellation policy:

Cancellation by the Client or Main Contact

• All changes and cancellations must be notified in writing to: assessments@bdadyslexia.org.uk
• Cancellation charges will be applied as follows:
  • Cancellation/reschedule within 21 days of a booked assessment = 50% of fee;
  • Cancellation/reschedule within 3 working days of a booked assessment = 100% of fee.
  • Should you cancel the assessment 14 days after confirmation of the assessment date there will be a £50 administration fee.

Cancellation by the BDA

• In the event of any emergency resulting in the cancellation of an assessment, the BDA will endeavour to give clients a minimum of 24 hours’ notice and to reschedule the assessment.

*Please note that it is the client’s responsibility to provide the BDA with an emergency contact number at which they will normally be available.