Helpline Data Protection Notice

When you request information from the British Dyslexia Association Helpline, we obtain information about you. This statement explains how we look after that information and what we do with it.

We have a legal duty under the Data Protection Act to prevent your information falling into the wrong hands. We must also ensure that the data we hold is accurate, adequate, relevant and not excessive. Normally the only information we hold comes directly from you. Whenever we collect information from you, during a phone call or email, we will make it clear which information is required in order to answer your enquiry. You do not have to provide us with any additional information unless you choose to, but background information may be useful to help us determine the most appropriate advice or signposting for us to help you.

We store your information securely on our paper/computer systems, we restrict access to those who have a need to know, and we train our staff and volunteers in handling the information securely. Personal information that is given to the National Helpline will only be used to help us answer your specific enquiry and will not be used for marketing purposes.