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BDA National Helpline

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The BDA Helpline provides dyslexia information and advice surrounding dyslexic issues.

The Helpline is unable to help with customer service or queries for other BDA departments, including:

  • Training Courses
  • Specialist Teacher Training
  • Accreditation
  • Conferences
  • Shop Queries
  • All other departments

Please address any queries to the relevant department: see contact us

Before you contact Helpline, please check our Frequently Asked Questions sections first, which may provide you with the information you need.

In the left hand column you will also find links to further information by category.

Contacting Helpline by Phone.

To talk to Helpline staff, phone 0333 405 4567.
Opening times:
10 am – 12.30 and 1 pm - 4 pm Mondays to Fridays.
Closed Wednesday afternoons.

The Helpline aims to answer all calls within 3 minutes during its operating times. However our lines can sometimes be very busy and often we are dealing with long, difficult calls, so to avoid a long wait, you may find it more convenient to call back later in the day. On average we are able to answer two thirds of calls received. Most people who fail to get through initially can usually catch us at a later time.

Contacting Helpline via Email.

You can contact the Helpline via e-mail helpline@bdadyslexia.org.uk. We aim to respond within 24 hours or one working day to any enquiry made by email. In circumstances where enquiries are sent on to other areas of the organisation or third parties, an adequate explanation will be provided as to what steps are being taken to provide reliable and impartial imformation.

Please Note: It would be helpful if you could mention where you live in the country so that we can signpost you to the most appropriate help.

Letter Enquiries.

Where possible we will respond within three working days by letter.
If however the enquirer has provided other contact details, e.g. email address or telephone number, your enquiry will be dealt with as per the email guidelines above.

About Helpline.

The Helpline is completely free and confidential for all dyslexia related calls and emails.
The Helpline is manned by a small number of staff and a team of trained volunteers.

All information, advice and signposting is completely impartial enabling the caller to make important choices and decisions for themselves.

If information requested is not available we aim to return a call within one working day to advise on how the enquiry is progressing.

The Helpline aims is to be accessible to all. Speakers of other languages may have access to Language Line, which will enable us to deliver verbally the information that they require.

Feedback.
Following your call or email, we should be very grateful if you could give us feedback on our service: https://www.surveymonkey.com/s/helplinesatisfactionsurvey This information is invaluable to us to enable us to improve our service.